Terms & conditions
The terms this website is offered under, and the basis on which we usually work.
Who you are dealing with
WizMedia is a trading name of Dragos Catanitoiu, 33 Campshill Road, London SE13 6QU, United Kingdom. Contact: contact@wizmedia.co.uk, +44 7415 935604.
This website
Everything on this site is provided for information. Prices, timescales and availability shown here are indicative and are not an offer to contract. Nothing you read here forms an agreement between us on its own.
The text, design, code and images on this site belong to us or our clients, and client names and logos appear with their permission. Please do not reproduce them without asking.
We work hard to keep the site accurate, but we do not promise it is complete or current, and we are not liable for decisions taken solely on the basis of something read here. Where we link to another site, we are not responsible for its content.
How work is agreed
We do not take instructions through this website. Every project starts with a written proposal setting out the scope, the phases, the timeline and a fixed price. Work begins when you accept that proposal in writing and, where one applies, pay the deposit it names. The proposal and these terms together form the agreement, and where they conflict the proposal wins.
Payment
Unless the proposal says otherwise, projects are invoiced in phases, with a deposit before work starts and the balance on completion of each phase. Invoices are payable within 14 days. Retainers are billed monthly in advance and either side can end them with 30 days' notice.
Quoted prices exclude third-party costs such as hosting, domains, app store fees, payment processing and licences, which are yours and which we will always identify in the proposal rather than hide inside a total.
What you own
On full payment for a phase, you own the code, designs and content produced in it, and we hand over the repository and the access credentials. We keep ownership of general tools, libraries and techniques we bring with us, and we may describe the work and show it in our portfolio unless the proposal says we may not.
You are responsible for having the rights to any content, logos or data you give us.
Changes and delays
Scope changes are normal and are handled in writing, with their effect on price and timeline stated before anyone proceeds. Timelines assume you come back on reviews within the agreed period; where feedback is delayed, delivery dates move by the same amount.
Third parties and things outside our control
Some outcomes depend on other people. App store review, a payment provider's approval, a regulator's service, a domain registrar or a platform's API are all outside our control. We will scope and build to their published requirements and tell you honestly where risk sits, but we cannot guarantee a third party's decision or timescale.
Liability
We do not limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise, and because we work business to business, our total liability in connection with a project is limited to the fees you have paid us for it, and we are not liable for loss of profit, revenue, data or business opportunity.
Keeping your own backups of anything you cannot lose is sensible regardless of who hosts it, and we will always tell you what our backup arrangements actually cover.
Ending an engagement
Either side can end a project in writing. You pay for work completed and costs already committed up to that point, and we hand over what has been paid for. If either side breaches the agreement seriously and does not fix it within 14 days of being told, the other can end it immediately.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.