Delivery & refunds
How things reach you, what is included afterwards, and where you stand if you change your mind.
Nothing is bought on this website
There is no cart or checkout here. Everything in the shop starts with an enquiry, and where a fixed-price item is paid for, we send a payment link and issue an invoice. That means you always speak to a person before any money moves.
Ready-made websites
These are finished sites sold outright, with the domain included. Once payment clears we rebrand the site to you, point the domain, and put it live. That normally takes a few working days and we agree the date with you in advance rather than leaving you guessing.
You receive the source files, the domain transferred into your name or your registrar account, a handover call, and 30 days of support for anything that is not working as described.
Branding packages
Delivered digitally by email or a download link. The Brand Strategy Package is normally ready within two to three weeks of the questionnaire coming back to us, and includes one round of revisions. Extended packages are scoped individually and the proposal names the timeline.
Domains
Registered in your name where possible, or transferred to you on request at no charge. Domain registrations are handled by the registrar and are subject to their terms. Registrations cannot generally be refunded once made, because the registry charges us at the moment of registration.
Bespoke projects
Websites, apps, integrations and platforms are delivered in phases against a written proposal, on a staging URL you can open at any point. Where an app store is involved we handle submission, and store review timescales are outside our control. Final handover includes the source, the credentials and a training session.
Refunds
Ready-made websites and branding packages
If we have not started work, tell us within 14 days and we refund you in full. Once a ready-made site has been rebranded to you or a domain has been registered, we refund the balance less the work done and any registry costs already incurred. If what you receive does not match what was described, we will fix it, and if we cannot, we refund it.
Bespoke work
Deposits secure time in our schedule and are not generally refundable once a project has started. If you stop a project part way, you pay for the work completed and costs already committed, and you receive what has been paid for. We do not hold finished work hostage over a dispute.
Retainers
Billed monthly in advance, cancel any time with 30 days' notice. We do not refund part months, and we do not tie you into a minimum term.
If something goes wrong
Email contact@wizmedia.co.uk or call +44 7415 935604 and tell us what has happened. We reply within one working day. In our experience almost everything is a misunderstanding about scope, and almost everything is fixable by talking about it early.
Consumers
We normally work business to business. If you are buying as a consumer you have statutory rights, including a 14 day cancellation period for distance contracts, which these terms do not affect. Where you ask us to start work inside that period, you may be asked to pay for what has already been done if you then cancel.